Orders placed by 12:00 Noon Eastern Standard Time usually ship the same business day. Please allow 3-5 business days (not including weekends or holidays) for your order to arrive. During periods of heavy order volume such as November through December, please note that processing and shipping times may be extended and orders are filled in the order they are received.
Enjoy free international delivery for all online purchases over €100 from The Netherlands.
We want you to be completely satisfied with your T's purchase. If you are unhappy with your purchase, then upon presentation of your product with proof of purchase (a receipt or confirmation email), you are welcome to return the item to us within 14 days of purchase, provided the product is in its original condition. In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded.
Please also note we do not offer returns on loose leaf teas or any consumable items.
Online purchases can be returned in-store, or via post. If returning via post, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded onto your account.
Exchanges cannot be performed via post. If you would like to exchange something but are unable to do so in-store, please follow the steps above to return the item, then place a separate order for the desired item.
If you any further questions about our return policy please email us at: Teabrewista@tsteas.com